May you stop on the motorway shoulder just to make or answer an ordinary phone call?

Use a suitable exit or safe stopping place. Even an emergency call does not make stopping at any location safe; assess the actual need and risks.

即使准备拨打紧急电话，也不表示任何地点立即靠边就一定安全。若无必须停车的紧急情况，应继续驶向适当出口或安全停车地点；真正紧急时按现场风险安全处置并求助。